To use our website or purchase our products, it is mandatory to adhere to the following terms and conditions:

  1. By accessing this website, you agree to utilize it solely for personal, educational, or commercial purposes and keep confidential all sensitive data, such as billing and shipping addresses and security protocols. Additionally, you pledge not to disclose your account credentials to any third party.
  2. You acknowledge that certain products displayed on this website may have adverse effects on your health and result in unfavorable consequences.
  3. You verify that you are 18 years old or above (for customers in Europe) or 21 years old or above (for customers in the US).
  4. You affirm that you have no intention of causing harm to anyone or any organization through your use of this website and are solely utilizing it for commercial purposes.
  5. You consent to interact with the website’s administrators respectfully and with cultural sensitivity.
  6. You declare that you are not collaborating with law enforcement or affiliated with any law enforcement agency.

1. LEGAL JURISDICTION

  1. The hugeroids.com website adheres to European law when handling all personal data collected. The website is dedicated to protecting client information and will not reveal it, even upon request by foreign authorities.
  2. It is your duty to verify whether procuring pharmaceutical drugs over the Internet is permissible in your legal jurisdiction.

2. PRODUCT QUALITY

We conduct stringent testing on all products before acquisition. The manufacturer assures quality and authenticity, and we take precautions to safeguard their integrity.

  1. Should you experience any problems with product quality, kindly contact the website administrator immediately through a support ticket. Please furnish a comprehensive account of the issue and, if required, attach relevant images.
  2. If you are allergic to any ingredient in a product you obtained from us and have already used it, we suggest consulting your physician, as we are not qualified to provide medical advice in such cases.

3. PLACING AN ORDER

Please read the ordering instructions carefully before submitting your order. Your order will be inactive until payment is complete.

We will initiate the processing of your order within 24 hours of receiving payment.

CANCELING AN ORDER

You can cancel your order at any time before submitting it to us. If you have already paid or if we have activated the order, please submit a support ticket through our contact page to request cancellation.

ORDERING INCORRECT PRODUCTS

If you unintentionally order products that you do not require and do not notify us before the shipment release date, we cannot send the correct items to you. As orders do not reserve stock items, if the period between placing and paying for the order exceeds one week, please submit a support ticket via our contact page to confirm the availability of the requested products.

Placing an order secures the price. If the order remains unpaid in the system, and the current live price changes before payment, you will be charged the original amount quoted in your order.

BULK DISCOUNTS

If you wish to purchase several products, but the total amount of each item does not satisfy the bulk discount requirements, please place an order and contact us to discuss a lower price in compliance with our marketing strategy.

YOUR ORDER STATUS

You can monitor the status, contents, and other details of your order at any time by accessing your order history in the “My Account” area of our website.

ORDER CODES AND TRACKING NUMBERS

Please do not confuse your order number with the mail tracking code associated with your transaction since they serve different purposes.

4. SHIPPING

SHIPPING METHODS

We dispatch packages using regular airmail from Europe. The package will be flown to your country and subsequently transported by land to your address. We only provide international shipping and do not offer domestic shipping.

EXPECTED DELIVERY TIME

Orders are processed within 1-5 days of receiving payment and dispatched. Once your package has been dispatched, you will receive an email notifying you of the expected delivery date. This information is also accessible in your order history, which is accessible in the “My Account” section of the website. The average delivery time is 7 to 20 days, but please note that expected delivery dates are provided by the mail service and may vary by 3-5 days. Shipping delays may occur as the mail service is beyond our control.

BILLING AND SHIPPING ADDRESSES

Your billing and shipping addresses may differ. Your shipping address must be valid and accessible for at least 40 days. If you wish to send an order to multiple addresses, you must create separate orders and provide the relevant addresses. However, you will only be charged for shipping once.

SHIPPING DELAYS

Please notify us if a parcel is delayed for more than 15 days. Minor delays are typical due to the mail service’s inconsistency. Technical difficulties may also cause shipping delays, but we will resolve these problems. If an order is held up in our warehouse for more than 7 days, please submit a support ticket and request compensation. In such situations, we may credit your account for future purchases.

RECEIVING YOUR PACKAGE

As goods are kept in different warehouses worldwide, we may divide orders into multiple shipments, resulting in varying shipping dates for each package. You may receive separate packages for your order. After receiving each package, please log in to the website, access your order history, and indicate the number of items received next to each product in that package. Then click “accept” to inform us that the package has been delivered.

5. OUR RESHIPPING POLICY

INDIVIDUAL ITEMS IN YOUR PACKAGE

Missing Items from Your Order: If your order is incomplete, please notify our customer service representative, who will evaluate the situation and compensate you accordingly.

Incorrect Items in Your Package: If you receive the incorrect product, we will compensate you by reshipping the correct product.

Damaged Items in Your Package: If a product is damaged during shipping and is unusable, please report it by submitting a support ticket with a photo of the damaged product, labels, and packaging. Our support team will review the situation and assist you with compensation.

MISSING PACKAGES

If a package goes missing due to an incorrect address provided by you, we will not reship it. If you have changed your address (e.g., moved to a different residence) before the scheduled delivery date, and the expected delivery date has passed by 30 days, you must arrange for someone to receive the shipment at your previous address. Otherwise, we will only refund 50% of the package’s value. If the package is missing 30 days after the scheduled delivery date, report it as missing and provide us with the package and order ID, as well as a new address for reshipment.

LOST PACKAGES

If a package is more than 30 days overdue, it is considered lost. If you experience a delay, please notify us no later than the 15th day after the scheduled delivery date. Minor delays are typical due to inconsistencies in the mail service.

PACKAGES SEIZED IN TRANSIT

If your package is seized, and you receive a confiscation letter, please scan or take a picture of it and submit a support ticket via our contact page. After the letter is evaluated, we will need a new address for reshipment to prevent further complications. If you refuse to provide a new address, we will still reship, but we cannot guarantee successful delivery, and we will not reship free of charge for a second time.

OUT-OF-STOCK ITEMS

If the items to be reshipped are out of stock, you have two choices: wait for the stock to be replenished or accept an alternative brand or product at the same cost as the original items.

6. PRODUCT RETURNS

  1. Since the sender’s address on the package dispatched to you is fictitious, we will not receive it if the package is returned to the sender.
  2. If you need to return products for any reason, kindly submit a support ticket and consult with our customer service representative. They will assist you with the return process and provide additional guidance.